Imperial Overhead Garage Door Repair – Privacy Policy

Effective Date: [Insert Date]

Imperial Overhead Garage Door Repair (“Imperial,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, services, and communications.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, email address, billing address, and payment details when you schedule services or make a payment.
Service Information: Details about your garage door service requests, property access information, and related notes.
Communications: Text messages, emails, or phone call records related to your service.
Website Data: Cookies, IP addresses, and browsing activity for analytics and advertising purposes (e.g., Google Ads, Google Analytics).

2. How We Use Your Information

We use your information to:

Schedule and complete your garage door services.
Process payments and issue invoices.
Send service reminders, confirmations, and updates.
Provide promotional offers (only if you’ve consented).
Improve our website, advertising, and customer experience.

3. Text Messaging & Email Marketing

By providing your phone number or email address, you consent to receive service-related and promotional communications from Imperial.

Message frequency may vary.
Message and data rates may apply.
Reply STOP to opt out of text messages or click “unsubscribe” in emails.
Consent to marketing messages is not a condition of service.

4. Sharing of Information

We do not sell or rent your personal information. We only share it with trusted third parties when necessary, such as:

Payment processors (to securely process payments).
Dispatch and scheduling software providers (to coordinate services).
Legal requirements (if required by law or to protect our rights).

5. Cookies & Tracking

Our website may use cookies, Google Ads, and analytics tools to improve performance and show relevant ads. You can manage cookies in your browser settings.

6. Security

We use reasonable safeguards to protect your personal information. However, no system is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You may request access, correction, or deletion of your personal information by contacting us. You may also opt out of marketing messages at any time.

8. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Imperial Overhead Garage Door Repair
📧 Email: imperialogdr@gmail.com
📞 Phone: (469) 272-8847
📍 Address: 1201 East 15th Street, Suite 305, Plano, TX 7507